Maximizing the experience, services and safety
Comtel Cruise Solutions ensure you – shipbuilder, owner, staff and passenger - of the utmost in comfort, quality, safety, efficiency and reliability. Maximizing passenger experience, services and satisfaction, we connect passengers and crew with the information they need. And what’s more … we are here to stay!
SMART CRUISE SOLUTIONS
As renowned innovator with over 40 years of experience in the industry, Comtel combines its rich portfolios in IT and Communications to provide the technologies, services and expertise that from the moment of check-in make life on board more enjoyable, more efficient and more safe and secure.
This makes Comtel across all geographic regions key supplier of IT & Communications to the Cruise Line industry. Integration of wired and wireless communications, applications, server and storage solutions maximize passenger and crew benefits.
Unify Communications
- Optimize Staff Workflows
- Support Messaging and Alarm Notification
- Ensure Passengers and Crew stay connected
MISSION CRITICAL OPERATIONS
Any present day shipbuilder and cruise line company is aware of the mission critical role reliable and sophisticated IT & Communications play in the day to day operations on board. Advances in technology and the digital transformation of business processes not only bring new opportunities for additional services and unprecedented entertainment. They also are enhancing passenger safety, ensuring smooth operations and boosting staff efficiency.
COMTEL is at the forefront of developments and innovations, including VOICE DECT - the most favoured and successful technology for wireless on premise communications. Using its own dedicated spectrum, DECT provides crystal-clear voice quality and excellent security and reliability, without any disturbance.
New build & retrofit for vessels
Comtel has vast experience in delivering advanced solutions for new build vessels as well as in the retrofit of vessels in order to bring them up to scratch to the latest standards of comfort and technology.
Comtel's DECT Dual Band technology, enables ships to use DECT at different international ports where frequency bands differ. Switching to the correct frequency band is done automatically through GPS. This technology has been installed on numerous - new build and existing - ships. Optimised technology ensures seamless handover throughout the entire ship, while powerful encryption techniques guarantee secure communications. A wide range of advanced telephone features and innovative applications add to the hospitality experience of passengers and efficiency of crew.
INTEGRATED SECURITY AND SAFETY
Applications added to the Comtel VOICE solution unify communication streams and optimize staff workflows. Alarm notification and emergency calls increase safety and security, while wireless communications ensure passengers and crew stay connected wherever they are.
SMOOTH PASSENGER BOARDING
A particular one of such workflows is passenger check-in and check-out when boarding or disembarking. This traditionally is ‘rush hour’ for passengers as well as for crew. This process can be smoothed by applications running on self-service kiosks and terminals, automating and speeding up the check-in/check-out process.
These can be integrated in advanced workflows including cabin allocation and access, billing, passenger counting, routing and guidance.
EXTENDED SHORELINE COMMUNICATIONS
Drawing on latest powerful mobile technologies, VOICE DECT and VOICE MOVE adds further value by extending the reach of a ship’s onboard network to include communications ashore, including:
Docks and Terminals (for e.g. advanced check-in, staff connectivity) and islands and Resorts (passenger & staff connectivity, smart tour guide, messaging and notifications)
This capability significantly enhances both passenger experience and staff efficiency. Passengers stay connected while ashore, with access to valuable information, notifications and services and can enjoy the benefits of additional entertainment. Staff while ashore, remain seamlessly connected with one another and have all information at hand to ensure safety and security and provide best possible service to passengers.
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